Good Governance

Professionalism

Innovation

Integrity

Equity

Team work

Collaboration

     No.

SERVICE/GOOD

REQUIREMENTS TO OBTAIN SERVICE/GOOD

COST OF SERVICE/GOOD

TIMELINE

1.         

Attending to customers

Courtesy and clarity

None

Within 10 Minutes

2.         

Complaints and Inquiries Responses

1.  Honesty and Integrity

2.  Use of appropriate channels including:

·    Physical visits

·    Telephone

·    Letter or email

·    Suggestion boxes

None

Physical visit

10 Minutes

Letters

21 working days

e-mail

3 Working Days

Field Inspection

10 working days

Emergency

48 hours  (Maximum of 14 Days)

3.         

Procurement of Goods and Services

1.  Ensure prequalification where applicable

2.  Purchase/Download bid documents

3.  Compliance with contract provisions

4.  Provide timely and adequate feedback

5.  Adhere to applicable laws and regulations

As Advertised

As per the Public Procurement & Asset Disposal Act 2015 and supporting legislation

4.         

Road Planning and Development

1. Public Participation via formal channels

2. Cooperation

3. Feedback

Meeting Tax Obligations

Strategic Planning

5 Years

Annual Planning

6 Months to Year End

Road Design

6 Months

Monitoring & Evaluation

Bi-Annually

5.         

Construction of Roads

1. Public Participation via formal channels

2. Cooperation

3. Feedback

Meeting Tax Obligations

New Roads Construction

As per Contract

Emergency Works

60 Days

Public Notice for Road Works

3 Working Days

6.         

Maintenance of Roads

1. Public Participation via formal channels

2. Cooperation

3. Feedback

Meeting Tax Obligations

Annual Road Work Plan

6 Months to Year End

Rehabilitation of Roads

As per Contract

Routine Maintenance

Annual

Approval of Roadside Development

30 Working Days

7.         

Payment for Goods and Services

Timely availing of relevant documents such as;

·    Bank Details as per KeRRA Form (BD 1)

·    Local Service/Purchase Order

·    Invoices

·    Delivery Notes

·    Duly signed payment certificates

·    Measurement Records

None

Road Works

As per the Contract

Consultancy Services

As per the Contract

Goods and Other Services

Within 30 days

8.         

Recruitment

1.  Letter of Application

2.  Requirements in response to Advertisement

None

3 Months

9.         

Industrial Attachment

1.  Relevant letter from training institution

2.  Letter of Application

3.  Curriculum Vitae

4.  Indemnity Insurance Cover

None

3 Months

10.      

Access to Information

1.  Honesty and Integrity

2.  Pay prescribed charges

3.  Use of appropriate channels including:

·    Physical visits

·    Telephone

·    Letter or email

·    Suggestion boxes

As prescribed in the Access Information Act,  2016

Physical visit

10 Minutes

Letters

21 working days

e-mail

3 working days

Field  Inspection

10 working days

Exigent  Information Requests

48 hours

 (Extendible once to a maximum 14 days)